About

Arun Kumar K B is an internationally accomplished professional with over 15 years of progressive experience in the IT industry. As a result-driven leader, he has proven accomplishments in building successful teams and creating a culture of continuous improvement. Arun has demonstrated success in building long-term customer relationships globally. He possesses strong problem-solving, technical skills, and a hands-on approach to drive effectiveness and efficiencies leading to high customer satisfaction, improvement in NPS, revenue retention and growth, and optimizing operational costs. Arun's specialties include service delivery, core support operations, escalation management, team development, program and project management, SaaS migrations, release management, BETA testing, readiness and training delivery. He is currently serving as the Senior Director - Technical Support at powerschool group llc, where he is the head of the Global Tier2 Support Organization. He defines vision and strategy to enhance customer experience and retention and is a member of the support leadership team. In the past, Arun has worked as the Director - Services & Support at powerschool group llc, where he helped customers simplify the customer service process and deliver stellar customer experience. He also envisioned, developed, and generated support for large-scale continuous improvement initiatives and process optimizations. As a Senior Manager - Customer Support at sumtotal, he was accountable and responsible for product release readiness for the global customer support organization. He defined a scalable framework to prepare the support organization to proactively tackle a new release or product or system to improve efficiency in operations. Arun has a Master's degree in Computer Applications from the University of Madras and a CADre (Certified Application Developer in E-commerce) from Radiant Computers Ltd, India. He also holds a Bachelor's degree in Computer Science from the University of Madras. Arun's relevant experience in the industry is 17.11 years.